Frequently Asked Questions

Answers to Common Queries

 

How long will my order take to arrive?

 takes 10-15 days, although actual shipping times may vary. For more information you can click here.

 

Where is my order?

To track your order, click here.

 

What is your refund policy?

For the refund policy please click here.

 

What should I do if I encounter an issue with my online order?

On the right side of the screen there is a blue icon "Chat with us" you can send us a message and you will receive a response as soon as possible, in addition you can contact us or send us email info@dreamhouseexpress.com and you will receive a response as soon as possible.

 

Is my payment information secure when placing an online order?

Yes, of course, the site received an SSL license, the most stringent standard for online purchases.

 

Do you offer international shipping for online orders?

We only ship within the United States.